Terms and Conditions of the Ayurveda Shunyata Villa

The booking process for your Ayurveda cure

All bookings are nonbinding until our bank account is credited with the requested deposit (advance payment). As soon as the deposit is received, your booking will be considered confirmed. You will be notified and with this confirmation, you agree and accept our general terms and conditions.

Bank transfer

Please assure during your bank transactions that all costs and charges for the bank transfer are included in the advance payment. The deposit and the incoming amount must be identical. This enables an easy identification of amounts on our side. Be sure to state your full name and purpose of the deposit (advance payment) on the transfer slip.

Balance/Final payment

Please transfer the final payment 40 days before arrival to our bank account.
The treatment price represents the complete package price. The treatment (package) starts with the check-in at 2 pm and ends at 10:30 am on the check-out day. All services booked are performed within that time frame. Meals before or after check-in/check-out are not included and have to be paid separately. Should you want additional meals, please notify us in time. A 50 % discount on regular meals will be given to our Ayurvedic guests.

Ayurveda Cures (in-House-Guests)

The Ayurvedic treatments are offered as a complete package and for a lump sum price. As is customary in Ayurveda resorts and related type of hotels, arrival and departure days are not considered as treatment days.
The number of overnight bookings determine the calculation and are the basis of for your treatment package price.
Should time permit, we will be happy to spoil you with a WELCOME TREATMENT or A SAY-GOOD-BYE TREATMENT.

Cancellation Fee

In a case of cancellations prior to arrival, the following charges will apply:

Basically, we have to charge 30% of the total booking price as a cancellation fee.

• Cancellations made between 30 and 60 days before the start of the cure will be charged 60% of the total booking price.
• For cancellations less than 30 days before the start of the cure, we charge 80% of the total booking price.

However, we will make every effort to re-allocate the booked period so that we can refund your cancellation fee. If we succeed, we will only charge a handling fee of 100 Euro.

To be on the safe site in certain circumstances we recommend you to take up travel insurance.

Minimum Booking

Off – season (01.05. – 31.10.) 7 days
Peak – season (01.11. – 30.04.) 14 days

Liability

Please understand that we cannot provide a refund for any event of force majeure (such as natural disasters of any kind, pandemic epidemic or political unrest). In such a case, however – after consultation and clarification of the individual case – we might be able to offer a free postponement of your stay.

The coverage of services and liabilities can be found on our internet page. It is imperative that you adhere to the instructions and recommendations prescribed by our doctor. The treatment is individually designed and developed by the doctor. They are solely based on your current state of health and only if followed as directed will you have the best benefits of the cure.
The Ayurvedic cures are understood to aid, assist and maintain your health. A serious or acute illness requiring hospitalization cannot be replaced with ayurvedic treatments.
You are not entitled to any claims or reimbursement for changes the doctor may find necessary in your treatment protocol.
Infectious diseases will not be treated. With your confirmed booking and registration, you also are assuring that you are free of contagious diseases.
Ayurvedic cures will not be administered during pregnancy.
We are not liable for complications, related directly to the Ayurvedic treatments – such as possible allergic reactions to food, massage oils or medicines, or small bruises that can sometimes occur with acupuncture – unless there is gross negligence or intentional or deliberate action on our part.
Services not wanted by you are not subject to claims or reimbursement.
We further are not liable for injuries from animals or noises or smells typical in this environment or region.

Place of jurisdiction: Colombo, Sri Lanka